FAQs

We ship from our own inventory in Camden, London. Orders usually leave us within 48 business hours.

Standard delivery is free on all UK orders, including Northern Ireland. Faster options, including next-working-day delivery, are available at checkout.

• Standard (free): usually 4–7 working days.
• Fast: up to 3 working days.
• Next working day: order before 7AM, Monday to Friday. Next-day orders placed on Friday before 7AM arrive on Monday.

See our full shipping policy.

Please check your address carefully at checkout. If a parcel comes back to us as undeliverable because of the address, you can choose redelivery (£18 fee) or a refund (less a £15 restocking fee). Address changes after your order is confirmed may carry a £15 admin fee.

Standard deliveries are sent in mailing bags. Fast and Express deliveries arrive in a slim, plain cardboard box (50 × 35 × 10 cm), which is perfect for gifting.

Clemés bags ship in a sturdy box with a branded dust bag, and you can upgrade to our luxury gift box at checkout.

Prefer to let them choose? Try a gift card.

We offer a 30-day returns policy. Let us know within 14 days of delivery using our contact form, and make sure the item reaches us within 30 days. Items must be unused and returned with the packing slip.

• One free return label per order for eligible mainland UK addresses.
• Large sheepskins (Sexto, Octo and rectangular) have a £20 return label fee.
• Fold cowhides with the hair inside and sheepskins with the wool outside to avoid a handling fee.

Read the full return and refund policy.

Because every cowhide, sheepskin and bag is unique, we can't hold stock during a return, so we don't offer direct exchanges. The best way to secure a different piece is to buy it separately and return the original for a refund.

Returns normally take five to seven working days to process once they reach us. Approved refunds go back to your original payment method; your bank may take a little longer to show it.

No. Scratches, small bald spots, branding marks and variations in colour and shape are natural features of a genuine hide — part of each piece's character. If yours isn't right for your space, you're welcome to return it under our policy.

The back is natural suede, which is naturally non-slip.

No — none of our rugs need a rug pad.

Every hide is measured individually and listed by width × length in centimetres, with its area in square metres in the description. Our Cowhide Size Guide explains our Medium and Large sizes and how to choose.

We can't guarantee against chewing, but most customers tell us their dogs simply love lying on their cowhides.

Yes. Leather is a by-product of the beef industry — no animal is killed for its skin, and leather production has no effect on the number of animals slaughtered. We use hides that would otherwise go to waste and turn them into something useful and beautiful.

Give it a regular shake or vacuum in the direction of the hair. For spills, blot with a clean towel, apply a little warm soapy water, blot dry and brush the hair in the direction it grows. Please don't beat the rug.

Folds from delivery usually relax within a few days. For stubborn creases, dampen the back of the hide with a wet towel, roll it up and let it dry.

See our full Care Guide for sheepskin washing and drying, and care for cowhide, suede, leather and raffia bags.

We run promotions for our email subscribers throughout the year. They work on most sale items, though clearance items are usually excluded. Sign up for offers.