Contact

We're here to help. The form below is the fastest way to reach our UK customer care team — we reply within 24 working hours (Mon–Fri). Please note we only handle enquiries through this form; direct emails aren't monitored.

Weekends: we don't reply to messages on Saturdays or Sundays, and those days don't count towards the 24-hour window. Anything sent over the weekend is answered on the next working day.

Quick answers

You might find your answer right away: see our FAQs, care guide, cowhide size guide, delivery information or return policy.

Returning something?

Returning one item per order is free within mainland UK — except large sheepskins (Sexto, Octo & Rectangular), where a £20 label fee applies. Keep the original packaging and packing slip, and fold cowhides with the hair inside and sheepskins with the wool outside to avoid a handling fee. Additional fees may apply for multiple-item returns — see the full return policy.

Also good to know: scratches, branding marks and small bald spots are natural features of genuine hides — part of each piece's character, not defects. If yours isn't right for your space, though, you're always welcome to return it.

Address

155 Chalton Street, London NW1 1NR
This is our main inventory base — we don't have a public showroom, so visits aren't possible at this location.

What can we help with?
Returning something? Two quick facts:
  • Returning one item per order is free (mainland UK) — except large sheepskins (Sexto, Octo & Rectangular), where a £20 label fee applies.
  • To avoid a handling fee, use the original packaging and fold cowhides hair inside, sheepskins wool outside.
Read the full return policy